Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you an exchange or refund. To be eligible for an exchange or refund, your item must be unused, or unopened and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please note shipping fees are non-refundable.

Change of mind: If you'd like to return something because you've changed your mind, you'll need to pay the cost of sending it back to us. Items must be unopened and returned within 30 days.

Subscriptions (Never Run Out): You can cancel your subscription at any time in your account, and nothing more will be charged or sent. If you've been charged for a subscription delivery you didn't mean to order, email us at info@honestandgood.co.uk as soon as possible:
- If it hasn't been sent yet, we'll cancel the order and refund you in full, and cancel your subscription. There's no need to send anything back.
- If it's already on its way, we'll cancel your subscription straight away so nothing more is charged or sent. To get a refund for that delivery, return it unopened, in its original packaging, within 30 days. You pay the return postage, and our £2 per unit restocking fee applies, as with all returns.

Free delivery and partial returns: If your order qualified for free delivery (over £35) and you return part of it, leaving less than £35, we'll deduct our standard delivery charge (£3.99) from your refund.

Please contact us at info@honestandgood.co.uk to arrange your returns and refunds.

Make sure you use a tracking method when posting your product. i.e: Royal Mail Tracked48 to enable us to keep track of your returns.

We are not able to accept returns or process refunds for any items bought from retailers, resellers or distributors. Kindly contact them directly to process any refunds.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 3-5 working days. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please contact us at info@honestandgood.co.uk to arrange your returns and refunds.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at info@honestandgood.co.uk

Exchanges

We only replace items if they are defective or damaged. Exchanges will incur shipping fee, send us an email at info@honestandgood.co.uk

Shipping

To return your product, kindly email us at info@honestandgood.co.uk before sending anything back. Our third-party fulfilment centre handles a huge number of parcels every day, so a return that arrives without us letting them know can't be matched to your order and cannot be processed. A £2 per unit restocking fee will be deducted from your refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you require us to provide you with a shipping return label, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions on how to return your item to us, contact us at info@honestandgood.co.uk