All orders, excluding pre-orders, are processed within 2-3 working days. Orders are not dispatched on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping charges for your order will be calculated and displayed at checkout.
Please note that during Christmas & New Year there will an additional 10-15 working days delay of your order.
Shipping information
Shipping Information
Shipping Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has been dispatched. Honest + Good is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent, we would first need to launch an investigation with the courier. If the courier confirms that your order has in fact been delivered, we have the right to refuse your refund.
30 days after the latest due date for UK orders
45 days after the latest due date for EU orders
If your order was marked “delivered” and tracking shows the GPS location is correct, we have the right to refuse a refund/ replacement of your item. If we do send you a replacement out of goodwill and the order replacement and it goes “missing” again when it’s marked delivered, we have the right to refuse your refund.
If you do not collect the parcel during the timeframe available for collection either from Royal Mail/ DPD Shop, we have the right to deduct your shipping cost, including stocking fee (i.e.: cost of fulfiling your order and postage) from the cost of your refund. Please understand that we are a small family business and we count on our customers’ honesty and cooperation.
If you have opted to have your parcel left in a “safe place”, that is a risk that you take and we will not be liable in the event your parcel goes missing.
If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent, we would first need to launch an investigation with the courier. If the courier confirms that your order has in fact been delivered, we have the right to refuse your refund.
30 days after the latest due date for UK orders
45 days after the latest due date for EU orders
If your order was marked “delivered” and tracking shows the GPS location is correct, we have the right to refuse a refund/ replacement of your item. If we do send you a replacement out of goodwill and the order replacement and it goes “missing” again when it’s marked delivered, we have the right to refuse your refund.
If you do not collect the parcel during the timeframe available for collection either from Royal Mail/ DPD Shop, we have the right to deduct your shipping cost, including stocking fee (i.e.: cost of fulfiling your order and postage) from the cost of your refund. Please understand that we are a small family business and we count on our customers’ honesty and cooperation.
If you have opted to have your parcel left in a “safe place”, that is a risk that you take and we will not be liable in the event your parcel goes missing.
Issues/Wrong Order & Incomplete Address
If you are unhappy with our product, please pop us an email at info@honestandgood.co.uk. Please keep the product in its original condition and ship it back to us. It is our protocol to send the product back to our factory to investigate the issue. Once our quality control department has looked into the issue and the condition is acceptable, we’ll process your refund.
Wrong Order: In the unlikely event that we have sent you the wrong item, kindly email us at info@honestandgood.co.uk and we will send you a free return label for the item.
Once the return has been received we’ll ship out your correct order. Unfortunately, we are unable to ship a new order until the previous order has been dispatched. As we’ve to make sure that the item is in its original condition.
Incomplete Address: If you have provided us with an incomplete or wrong address and the parcel is returned to us, we will refund your order minus the shipping fee. Please note that we use a third-party fulfillment company and on top of the shipping fee, we would also have incurred packing and fulfillment fees.
Therefore, we ask you to kindly double-check your addresses when making an order. If you noticed there’s an issue with your address, please email us within an hour of your order. We are unable to redirect parcels or change addresses once your order has been despatched.
Refuse Parcel: If you decide to refuse your parcel due to a change of mind, a shipping fee and restocking fee will be charged once we receive our return parcel.
Therefore, we ask you to kindly double-check your addresses when making an order. If you noticed there’s an issue with your address, please email us within an hour of your order. We are unable to redirect parcels or change addresses once your order has been despatched.
Refuse Parcel: If you decide to refuse your parcel due to a change of mind, a shipping fee and restocking fee will be charged once we receive our return parcel.
International Shipping
We do not usually ship outside of UK. Please note if you made an order and insert the wrong country to bypass the shipping fee, we will refund your order minus the transaction fee that we’ve been charged.
However, if you would like to make a bulk order and you are based outside UK, please email us at info@honestandgood.co.uk and we’ll quote you on shipping.
Tax
You will be responsible to pay any custom duties and taxes for your international parcels.
Returns & Refunds Policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you an exchange or refund. To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please note shipping fees are non-refundable. Please contact us at info@honestandgood.co.uk to arrange your returns and refunds.
Please note shipping fees are non-refundable. Please contact us at info@honestandgood.co.uk to arrange your returns and refunds.
Make sure you use a tracking method when posting your product. i.e: Royal Mail Tracked48 to enable us to keep track of your returns.
We are not able to accept returns or process refunds for any items bought from retailers, resellers or distributors. Kindly contact them directly to process any refunds.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 3-5 working days. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please contact us at info@honestandgood.co.uk to arrange your returns and refunds.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@honestandgood.co.uk
Exchanges
We only replace items if they are defective or damaged. Exchanges will incur shipping fee, send us an email at info@honestandgood.co.uk
Shipping
To return your product, kindly email us prior at info@honestandgood.co.uk
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you require us to provide you with a shipping return label, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions on how to return your item to us, contact us at info@honestandgood.co.uk
